Frequently Asked Questions

Question: How long is the delivery time of the products?

Answer: The products will be processed and shipped within 2 business days after your order reaches us. The beverage group is only delivered by us within Istanbul, usually 1 day a week (Tuesday).

Question: How much is the shipping fee for products?

Answer: Shipping fee is 59.90 TL including VAT and is added to all orders. Since water-soda group products cannot be sent by cargo, we cannot accept beverage orders outside of Istanbul. We usually deliver within Istanbul once a week (Tuesday).

Question: Why is only illy brand coffee sold?

Answer: illy.barista.com.tr is the authorized dealer of illy Turkey distributorship for home and office channel.

Question: How long is the warranty period of the machines?

Answer: There is a warranty for machine replacement up to 1 year, and a warranty for parts replacement after 1 year. The invoice and packaging of the machines must be kept for warranty. In case of any malfunction, you can contact us.

Question: What are the machine return conditions?

Answer: If the machine is in working condition, it can be returned within 15 days with its invoice and box. If a new machine is damaged within the first 15 days, a one-to-one replacement can be provided.

Question: Can different brands of capsules and coffee be put into F.Francis brand machines?

Answer: No. The machines only work with their own capsules. They are not compatible with other brands of capsules.

Question: How many types of coffee can be made in F.Francis brand machines?

Answer: There is only ground coffee in illy capsules, you can only get espresso or lungo coffee from the capsules. If there is a steam wand apparatus (steamer) in the capsule machine, you can make milk-based coffee varieties by foaming and heating liquid (fresh) milk and adding it to the espresso you get from the capsule.

Question: How many cups of coffee can be made from 1 capsule?

Answer: You can only get 1 cup of coffee (Single espresso 20-25ml range) from each capsule you put into the machine. This amount is approximately equal to half of a Turkish coffee cup. Lungo capsules automatically get approximately 2 times this amount of coffee.

Question: What is your account information?

Reply:

2F FOOD MARKETING IMPORT EXPORT INDUSTRY TRADE CO. LTD.
GUARANTEE BANK
FULYA BRANCH
ACCOUNT NUMBER: 537 / 6298259
IBAN: TR66 0006 2000 5370 0006 2982 59