Frequently Asked Questions

 

Question: What is the delivery time for the products?

Answer: Products are processed and shipped within a maximum of 1-5 business days after your order is received. Beverages are only delivered by us within Istanbul, generally once a week (Tuesday).

Question: What is the shipping fee for products?

Answer: A shipping fee of 59.90 TL including VAT is added to all orders. Since water and soda products cannot be shipped via cargo, we cannot accept beverage orders outside of Istanbul. Within Istanbul, we generally deliver once a week (Tuesday).

Question: Why are only illy brand coffees sold?

Answer: illy.barista.com.tr is the authorized dealer for the home and office channel of illy Turkey distribution.

Question: What is the warranty period for the machines?

Answer: There is a machine replacement warranty for up to 1 year, and a parts replacement warranty after 1 year. For warranty claims, the machine's invoice and box must be kept. In case of any malfunction, you can contact us.

Question: What are the return conditions for machines?

Answer: If the machine is in working condition, it can be returned within 15 days with its invoice and box. For new machines, if a malfunction occurs within the first 15 days, a one-to-one replacement can be provided.

Question: Can different brand capsules and coffee be used in F.Francis brand machines?

Answer: No. The machines only work with their own capsules. They are not compatible with other brand capsules.

Question: How many types of coffee can be made with F.Francis brand machines?

Answer: illy capsules only contain ground coffee; you can only get espresso or lungo coffee from the capsules. If the capsule machine has a steam wand attachment (steamer), you can froth and heat liquid (fresh) milk and add it to the espresso from the capsule to make milk-based coffee varieties.

Question: How many cups of coffee can be made from 1 capsule?

Answer: You can get only 1 cup (Single espresso in the range of 20-25ml) of coffee from each capsule you put into the machine. This amount is approximately half of a Turkish coffee cup. From Lungo capsules, approximately twice this amount of coffee is obtained automatically.

Question: What are your account details?

Answer:

2F GIDA PAZARLAMA İTHALAT İHRACAT SANAYİ TİC. LTD. ŞTİ.
GARANTİ BANKASI
FULYA BRANCH
ACCOUNT NUMBER: 537 / 6298259
IBAN: TR66 0006 2000 5370 0006 2982 59